omni-channel Automotive Solutions
State Of The Industry = a generational opportunity
"Of the surveyed automotive executives, 88 percent expect that some dealer groups will not survive the upcoming disruptions related to innovative mobility concepts, digitized formats, and new market entrants".
McKinsey & Company – October 2020
As automotive and powersport retailers grapple with the market, striving for DIFFERENTIATION and an "edge", they are inundated with a multitude of new products, opinions, processes, and suppliers, all peddling the next "big thing". Information overload, cost and embellished ROI are pervasive in the industry. Efforts to identify, prioritize, focus, and execute on specific opportunities are proving formidable.
Automotive and powersport retailers continue to lag behind mainstream retailing, related to CUSTOMER EXPERIENCE, technology, quality of true "business people", an evolving business model, and a veritable deluge of external influences. Fortunately, EXCEPTIONAL OPPORTUNITY exists with a culture shift, by revitalizing current processes, introduction of new initiatives, and committed, passionate execution by qualified, accountable individuals.
Certain dealer groups will continue to underperform, with the customer influencing processes via accessible information, convenience, and abundant competition. There has never been more choice for product, brand, and dealership experience. The shift will continue to gain momentum, with MANDATORY, QUALITY, OMNI-CHANNEL solutions at the forefront.
“People who work together will win, whether it be against complex football defenses, or the problems of modern society.” “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work".
Vince Lombardi